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We dispatch all orders made before 11:59am the same working day and when possible, we also dispatch on Saturdays.
We now have an EU Warehouse situated in Germany. To have your order shipped directly from the EU and skip import charges, click here to visit our EU store - Sigma Coffee EU
- Royal Mail International Tracked - Check pricing at Checkout
- Rest of World - Check pricing at Checkout
Sigma Coffee UK offers international shipping with renowned and trusted couriers. Royal Mail is used in the domestic phase, your local national courier will fulfil the second half to your door.
We will also remove the UK Tax (VAT) that is already included in the price of all of our goods, saving you a chunk of the cost. This tax will be removed automatically at checkout, this will offset a large part of your local import tax and duty at the border.
We look after all of our customers, and that includes you guys who purchase from outside of the UK!
FROM JULY 2026: EU LOW VALUE IMPORT CHANGES (Order below 150 EUR)
From 1 July 2026, new EU customs regulations may apply to orders shipped from the UK into the European Union.
Orders valued under €150 may be subject to a new €3 customs duty per declared line item, in addition to VAT, customs processing fees, and clearance requirements depending on the destination country and courier handling procedures. These charges are determined by local customs authorities and shipping providers and are outside of our control. Please note we remain not responsible for customs charges.
Important Update for Our EU Customers: Changes to EU Import Rules from July 2026
At Sigma Coffee, we believe in being transparent with our customers — especially when changes outside our control may affect your orders.
From 1 July 2026, the European Union will introduce new customs rules for low-value goods imported into the EU from countries outside the EU, including the United Kingdom.
We want to explain what this means for you, how it may affect future coffee orders, and what we’re doing to minimise disruption.
This post specifically is aimed at EU-based customers, who are purchasing through our UK based website - sigmacoffee.co.uk
What is changing?
Currently, orders valued below €150 can enter the EU without customs duties being charged.
From 1 July 2026, this exemption was removed.
Instead, low-value e-commerce shipments entering the EU may become subject to:
- a new customs duty charge,
- VAT handling requirements,
- and additional customs processing procedures.
These changes apply across the EU and affect many UK businesses shipping directly to EU consumers.
What is the additional duty charge?
At the moment, the EU has only expressly stated that they will charge a flat rate 3 EUR per line item. It is extremely unclear whether or not this will apply to a basket of 9 different coffees or whether the 9 different coffees can be treated as one line item. As such you are expected to pay 9 x 3 EUR = 27 EUR duty on this shipment, in addition to local VAT and brokerage costs.
Will this affect my orders?
Unfortunately, yes. The EU has decided to clamp down on cheaper/low value imports and stick a cost per item.
Depending on the value of your order, shipping method, and customs processing requirements in your country, future orders may:
- take slightly longer to clear customs,
- require additional import processing,
- or incur extra charges during importation.
However, we are already preparing for these changes to reduce any impact on our customers.
What Sigma Coffee is actively doing
We are actively reviewing:
- improved EU shipping solutions,
- pre-paid duties and taxes options (DDP),
- customs optimisation,
- and streamlined checkout processes for EU customers.
Our goal is simple:
Keep ordering specialty coffee from the UK as easy and transparent as possible.
We are also working closely with our shipping partners to ensure:
- reliable delivery,
- minimal customs delays,
- and clear communication around any future charges.
Will prices increase?
It is too early to confirm exactly how each EU country and courier will implement the new rules.
Some additional import costs may apply in the future for low-value shipments, particularly for direct-to-consumer orders under €150.
If any pricing or shipping changes become necessary, we will communicate them clearly well in advance.
What about VAT and duties?
EU VAT rules remain in place, and customs authorities may require more detailed declarations for imported goods.
Where possible, we aim to:
- minimise unexpected fees,
- improve customs clearance speed,
- and provide clearer landed-cost information during checkout.
Our commitment to our EU customers
The EU remains incredibly important to us, and we are committed to continuing to serve coffee lovers across Europe.
We appreciate your patience as international shipping regulations evolve, and we’ll continue sharing updates as more information becomes available.
If you have any questions about your orders or shipping to your country, please feel free to contact us directly.
Thank you for supporting independent specialty coffee.
Yours,
The Sigma Coffee Team
£50 minimum for free standard UK delivery after discounts.
£30 minimum for Beta, Delta, Sigma and Omega members after discounts.
- Royal Mail Tracked 48: free when your order qualifies
- Faster delivery options may cost extra
Discounts can move your order below the minimum. If it no longer qualifies, delivery charges may apply.
Enter your UK delivery address at checkout to see the available services and final price.
For letter-sized items (replacement parts), these will be shipped via standard mail.
In some circumstances where our warehousing and stock location creates difficulties in dispatching on time via the regular Royal Mail Tracked services, an appropriate alternative may be used such as DPD or EVRi, for example, to ensure the timely dispatch of your order. In such circumstances your order may arrive in multiple packages.
We also ship internationally* - We have an EU store to be able to purchase directly from the EU - Sigma Coffee EU
- Royal Mail International Tracked - Check pricing at Checkout
- Rest of World - Check pricing at Checkout
Our policy
We define a working day as Monday-Friday excluding bank holidays. All times are referred to UK local time (GMT/BST as appropriate).
We cannot guarantee any delivery dates as they are subject to the courier volume and network capabilities at the time. We aim for 2-3 working days with standard Royal Mail Tracked 48 and 1-2 working days with Royal Mail Tracked 24.
For international shipments, you are importing from the United Kingdom. Your purchase may be subject to import tax and duty within jurisdiction of your country and will be liable to pay these charges.
Yours,
The Sigma Coffee Team