Gold Cover
£39.00
Gold Cover gives eligible machines up to three years of total cover, with repair-first support for mechanical and electrical faults caused by defects in materials or workmanship.
- Repair-first support
- Subject to approval
Before you apply
Your machine must be in good working order and bought from Sigma Coffee UK or a manufacturer-authorised retailer. For an existing machine, apply within three calendar months of the original purchase date.
You must be 18 or over, resident in the UK, and using the machine for personal, domestic or hobby use. You will need your receipt or invoice and a clear photograph of the serial number label.
How to apply for Gold Cover
We check each application against your machine and purchase details before accepting it.
Choose your machine
Select the model and purchase origin, then read the policy before applying.
Reply with your documents
Respond to our email after checkout with your receipt or invoice and a clear photograph of the machine’s serial number label.
Payment on approval
Provide your payment details at checkout. Payment is taken when your application is accepted.
Check the details before you apply.
The policy explains eligibility, covered faults, exclusions and how to make a claim.
Full cover information
Gold Cover adds repair-first support for approved mechanical and electrical faults caused by defects in materials or workmanship. It works alongside your statutory consumer rights.
Machines and cover term
The current Gold Cover offer extends total cover to three years for the listed machines. Your exact cover term is confirmed as part of your application.
| Machine family | Standard warranty | Gold Cover offer |
|---|---|---|
| DF54, DF64 Gen 2, DF64V and DF83V | 2 years | 3 years total |
| Timemore Bricks 01S and Sculptor 064, 064S, 078 and 078S | 1 year | 3 years total |
| Varia VS3, VS4 and VS6 | 1 year | 3 years total |
| Gemilai Apex V2 CRM3007Z and Owl G3006 | 2 years | 3 years total |
| Option-O Casa, Lagom 01, Mini 2 and P80 | 1 year | 3 years total |
| Weber Workshops EG-1 Mk.3 and Key Mk.2 | 1 year | 3 years total |
What Gold Cover covers
Gold Cover covers genuine mechanical and electrical faults caused by defects in materials or workmanship. This includes qualifying motor, wiring, internal drive, grinding component and retention mechanism failures, plus a repair carried out under Gold Cover that later fails.
We attempt a repair first using manufacturer-approved or equivalent-quality parts. If repair is not achievable within a reasonable time or is not economically proportionate, we will offer an equivalent replacement. If two separate repairs have been completed and a third distinct fault arises, you may request a replacement.
What is not covered
Gold Cover does not cover accidental or cosmetic damage, normal wear and tear, consumable parts, pre-existing faults, theft or loss, or damage caused by misuse, poor maintenance, limescale, unauthorised work or incompatible parts. Commercial and professional use is not covered as standard.
Maintenance matters
Follow the cleaning and maintenance schedule supplied by the manufacturer. We may ask for photographs or a maintenance record when assessing a claim, and may decline a claim if inadequate maintenance caused or materially contributed to the fault.
Claims and cancellation
To make a claim, email warranty@sigmacoffee.co.uk with your serial number, proof of purchase and a clear description of the fault. Include a photograph or short video where possible. If we ask you to return the machine, you pay outbound shipping; we cover the return shipping if your claim is upheld.
You may cancel Gold Cover in writing at any time. If you cancel within 28 days of registration and have not made a claim, the policy provides a full refund of the fee paid. After 28 days, no refund is due except where required by law.
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