According to The Consumer Rights Act 2015, you 'the consumer' are entitled to a refund, replacement or repair as adequate if the item is deemed to be faulty at the point of sale or not as described.
In addition, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 affords additional rights to the consumer for distance selling which allows for 14 days from delivery of the item for cancellation for any reason. We just ask that the item is returned in the condition it was received in.
If a return is accepted, a prepaid returns label will be dispensed to you for the shipment to be returned. A return has to be identified with your returns ID which will be issued to you together with your label, without this ID we will not be able to identify your return.
Damage during transit:
What happens if my equipment is delivered damaged?
We require sufficient evidence of the damage incurred during shipment. Please email sufficient evidence together with your name to firstname.lastname@example.org
We define 'sufficient evidence' as:
- Written note from the courier of the damage; or
- Photographic evidence of the outer packaging with shipping label clearly in view; and
- Photographic/videographic evidence of the damage in question, cosmetic or otherwise