Gold Cover
Up to three years of total warranty cover for eligible coffee grinders and espresso machines.
Gold Cover details
Repairs and exclusions
We attempt a repair first. If a repair is impractical or uneconomical, we offer an equivalent replacement. You can request a replacement if a third distinct fault arises after two separate repairs.
The policy excludes cosmetic damage, consumables, theft, loss and damage caused by misuse, limescale, unauthorised work or incompatible parts. Follow the manufacturer’s maintenance guidance. Commercial use requires a separate agreement.
Claims and shipping
Email warranty@sigmacoffee.co.uk with your serial number, proof of purchase and a description of the fault. Include a photo or video if you can.
If we ask you to send in the machine, you pay to ship it to us. We pay to send it back if we uphold the claim.
Cancellation
You can cancel in writing at any time. Cancel within 28 days of registration for a full refund if you haven’t made a claim. After 28 days, the fee is refundable where required by law.
Gold Cover works alongside your statutory consumer rights.
